1 reviews | Active since Nov 2017
Worst service ever
Moved to a townhouse complex in Pretoria, Vodacom was the only fiber provider in the complex so I had to use them. After 5 months I moved so I had to cancel my fiber subscription. Its been 3 weeks now of trying to cancel my subscription and no progress. I tried to call the call center, waited 15min and the then call droped. Asked the person who sold me the contract to help me and she could not help me, her name is Gosiame Mahlangu. When to the Vodacom Shop and they said they don't have access on the system to cancel my contract. Sounds like it is handled by a cancellation department that has n call center that is impossible to get hold of. When on the Vodacom website and tried the "Call Me Back". Nothing happend.
So basically if you start a Vodacom fiber contract you are bound for life. Don't do it!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
