Worst Service Ever,

I don't understand how Vodacom contracts work; it's nonsense. I would advise against taking a contract with them, as they continue to debit your account even after you're done paying.

I requested a premature cancellation quote on October 2, 2025, and the amount was R1,709.47. I received the quote and paid the amount on October 3, 2025. I was then informed that I was still liable for a payment for the month of October, which was R317.99. To my surprise, on November 26, I noticed a debit order of R19.59 taken from my account. When I called to inquire and asked to speak with a manager, I was told that the manager/team leader was unavailable at 3:39 PM. I was informed that the amount debited was an outstanding charge, but I'm confused about what outstanding payment there could be since I have paid everything, and even more.

Please address this issue and stop debiting my account, as our contract is completed. It feels like you are *****ing money from my account.