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Jaco P

1 reviews | Active since Oct 2015

31 Oct 2017, 17:41

Worst service ever

I did upgrade a contract on the 23rd October 2017,received the phone without NANO sim on the 26th October 2017. Phone them and they would send the sim card. On the 31st October 2017 received a phone I didn't order and still no simcard. I phoned the call centre and they were as helpful as a STOP sign.

0
Replies (3)
Vodacom
Vodacom's reply01 Nov 2017, 06:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JP
Jaco P's update02 Nov 2017, 13:09
Reviewer Update
It is 13:10 on the second of November 2017,debit order has gone off and still no call nor sim card.I however have 9 contracts with Vodacom and definitely going to cancel all of them when due for upgrade.
JP
Jaco P's update07 Nov 2017, 13:35
Reviewer Update
On the 7th October 2017 I phoned Vodacom again.Spoke to a gentleman by the name Israel.He was very helpful but the system didn't allow him to resolve my problem.I have to go to a Vodacom shop and buy a simcard that wasn't included with the phone. I've been with vodacom for the last 18 years but ENOUGH IS ENOUGH.Going to cancel all 9 my contracts when they due for upgrade.