1 reviews | Active since Sept 2017
Worst service ever
I have been receiving bad service from the start. The managing agents of the estate we live in informed us in January 2017 that fibre will be installed during the course of the year. Vodacom came out to introduce the packages that will be available. We were advised that we should sign up in the mean time while we wait for the cable installation. We did so and got approved. Im May 2017 I received a call from vodacom to make an appointment for installation, the technicians came out and we were advised that the fibre cables hasn't been installed in ou complex. I left it and thought they would come back once the cable has been installed, I never heard of them again. In August 2017 I received an email that said the installation has been completed successfully. It hasn't been installed. I got invoiced for a service I didn't have. Got that sorted with the sales consultant. We decided to move from the one complex to another in the estate. I decided to get hold of the sales consultant to re apply for fibre in the new unit in beginning of September 2017. I re-app**** got approved and the installation has been done on 16 September 2017. We had internet for 3 days until 19 September 2017 when the internet went off. I phoned the customer contact centre, I was advised that they can see I don't have internet but can't find thd fault,they will have to send someone out. I received a fault log reference. The whole week I had the phone vodacom to follow up on when a tech will be sent out. Eventually someone contacted me on Friday 22 September 2017 to make an appointment for the next morning @ 10:00 to come out. The next morning just after 9:00 I received a call from vodacom to ask if they can make an appointment for 14:30. I told the person I spoke to that I already had an appointment for 10:00,but was advised by that person that they were not aware of it and that the techs are all not available until the afternoon. I had plans to go away for the weekend as it is a long weekend and I already postponed my trip as they made an appointment for early in the morning. I told the person I spoke to that I am upset and that it is not my problem that they are not aware of the appointment etc. And that I am not going to wait until the afternoon for the techs as I already postponed my plans. My internet is still not fixed and I am ready to cancel my contract with vodacom, because I am not paying for something that I don't have use off and for all the extra complications it is causing in my life. I am so thankful that I only have a month to month contract and not a 12 or 24 month contract. This is exactly why I opted for a month to month.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
