Worst service EVER

I received an SMS telling me that my WIFI data has been used and that I should dial *123# to buy more data. On 14 September I did just that buying 10Gb Just4U data from my cell. The transaction could not be processed and I was ready to process the transaction later. A while later I received an SMS confirmation that the 10Gb was added to my account. Totally baffled I looked on my profile on the internet to note that the data was added to my cell account I called 082 111 and spoke to Maryke, Elsie, Norma, Henriette, Tindile and Norma again. I was informed that 1) I should have selected the cell number that I wanted to send it to 2) I cannot buy data on just4U for another number other than the one I call from 3) I should have taken the data card out and dialled from that number (even if it does not have airtime 4) I should have bought the data online or from the call centre

I finally spoke to Sibigo who is head of something and he assured me that 1) the matter will be investigated 2) they will call me back as I will not necessarily reach the correct call centre operator 3) all calls will be answered WITHIN 48 hours 4) and gave me this reference number 1- ********** **********

In the meantime I am not to use the 10Gb although it is only valid for 15 days Today is Wednesday, 20 September 96 hours later (not counting the weekend as per Vodacom) and still no response.

Thank you Vodacom for *****ing R300 of mine and giving me the worst customer service I have experienced.