Worst service ever!!!

VODACOM SHOP CLEARWATER MALL WELTEVREDENPAR****!- worst service. I have had it with this vodacom. This has been my worst experience so far. From the actual shop to the customer service. Igot a new phone the 1st Sept. Phone had the wrong software so on the 5th i took it back. After they sent me around to try and update the phone, no one could help me. They they took the phone in and promised i would have it back by the 11th. In the mean time no one calls me to tell me anything about the phone.. i had to call them the monday and was put on hold, cut off, promised to be called back... this happened many times.. no one called me or anything. After a long long fight, i was promised the phone yesterday the 18th. After the MANAGER promised me. Monday was horrible. I called the shop 8 TIMES!!!! Every single time, no one knew anything about my phone and the manager was to busy to talk to me.. each time in the 8 times i called, i had to give my details and was promised they will call me. NO ONE CALLED ME!!! i am fed up with vodacom and their bad service. Its really ridiculous. This morning the exact same happened like yesterday... its not my job to call them!! Its the 19th today and the month is almost over and i have to pay for this phone but i have not had the phone yet.. but at the end of the month vodacom is very quick to take your money!!?? I would really not recommend vodacom to anyone! It seems like Vodacom does not care about the customers! !