Worst Service Ever

I sent in my documentation to have my account reactivated on the 1st of July. Two weeks passed with nothing being done. This was after I was told that it would take 7 working days for them to rectify this. Nothing happened. I called in to find out what was going on and i was told that they never received my documentation. This is simply not possible. <br> <br> I then sent the documentation in again and called today to find out if they received it or not. I was told that they never received it again. I was advised I should rather fax it in. <br> <br> The call centre agent was extremely rude and unhelpful. Im not happy