RM
Ruth M

1 reviews | Active since Mar 2014

25 Apr 2015, 14:04

worst service ever

on Friday the 24th of April I did a airtime advance through Vodacom,when I turned on my data to check for messages,nothing came through, I checked the balance and it was R0.00. I phoned in to Vodacom to query this as I didn't even have a chance to use any of the advance.<br> I eventually got through to Clement hlongwane who gave the worst service ever not to even mention his attitude!<br> I reported. to have his manager call me back as I did not wanted to talk to him anymore.<br> thembeka phoned me back and said that they will have to listen to the call. I got another call from her apologising and that she will have.to speak to his manager. she would've phoned.me back again but didnt.<br> <br> so now I still don't know what happend to the airtime advance and I'm paying for something that I didnt even use.<br> I'm considering migrating to a different cell phone network where I won't be ****** and and given bad service.

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Replies (1)
Vodacom
Vodacom's reply26 Apr 2015, 06:41
Official
Hello zoeybums101,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites