WORST SERVICE EVER!!!!!

Vodacom is the worst service provider ever! After upgrading my contract online, the phone was delivered a day later. However, the phone never ever worked, an iPhone6 Plus at that! I have made 100's of calls to Vodacom, spoke to a 100 people with no luck whatsoever! Eventually, I advised Vodacom to come and collect their broken phone and had this not been escalated, the phone would not have been collected. I further advised them NOT to come back to me and advise that I am now out of the warranty period as my first call to them was made a day after receiving the phone, please listen to the call recordings! Needless to say, this is the exact feedback I have now received and still no-one has bothered to try and resolve this!<br> <br> So Vodacom please keep your broken phone, reduce my subscription to what it was before the upgrade and I will take my business elsewhere! After been with you for over 10 years, maybe its best to move on! I too work in a customer centric environment, and trust me, this is not how to treat your customers fairly!