TC
Theo C

1 reviews | Active since Sept 2020

04 Sept 2020, 17:43

WORST SERVICE EVER!!

WORST SERVICE EVER!!!! Vodacom has no idea what customer service means. Having been a loyal customer for the last 10 years I'm going to cancel all my contracts as they end. I struggled for months with a simple upgrade because of *********** staff errors. When I complained about it I was given some Data, as if I don't already have enough. When I finally got upgraded, my new phones cameras didn't work. Now I have to wait 3 months + to get my NEW phone repaired! They also can not give me a phone to use in the meantime cause they don't have stock...Seriously? They have a don't care attitude towards their customers. I am done with Vodacom. Don't ever take out a contract with them. Their after sale service is terrible. WORST SERVICE PROVIDER EVER!

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2020, 11:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team