Worst service ever

<p>This is such a BS situation...I tried to do an online upgrade yesterday on the Vodacom portal. Which when I did it the first time it stated that it was processed successfully. After hours waiting for Vodacom to phone, I had to phone Vodacom myself to only get the answer that it was cancelled because I'm a cash payer?!!!? I then went to the Vodacom shop in Rosebank and the lady that helped me phoned Vodacom and while I was sitting with her said that there was no negatives against my accont and she should process a service request. I asked her when would I get an answer what's going on and she said that it would be 1st thing the next morning...yet again no one form Vodacom phones me and I then went to the Vodacom shop in Menlyn and was then informed it'll take 24 hours. I then phone the Vodacom call centre and spoke to a team leader...I think Olga was her name, she by the way was great. She phoned me back and put me in contact with another agent from the upgrades department, just to be told that she now has to process the service request BS again and that would take another 24 - 48 hours. I'm shocked at the level of service that clients are getting from Vodacom. Firstly the upgrade that I wanted would cost almost half of what I'm currently spending with Vodacom!!! Secondly you are giving false or misleading information to clients. I said to the last lady that I wanted an answer by close of day or my phone service with Vodacom has to be cancelled effective immediately...I refuse to pay any cancellation fee and I will take the matter to Icasa to lay an complaint. I've been with Vodacom for so long and have been a loyal customer and Vodacom contract member to get this level of shocking service just to upgrade a damn line that's been due since May 2017!!</p>