1 reviews | Active since Jul 2017

31 Jul 2017, 14:08

Worst service ever

<p>I received a call from a Vodacom consultant advising that my contract has been reviewed and this will cost a few rands extra. I advised that I would like my policy to stay as is. The consultant then started giving me attitude saying "oh my god" and stuff when I asked if I heard him correctly he has the nerve to say yes?? And when asking for his manager saying that he doesn't have a manager he has a supervisor? And that he doesn't know the managers name? Is this how Vodacom treats customers??</p>

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Replies (2)
Vodacom
Vodacom's reply31 Jul 2017, 15:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Aug 2017, 15:20
Official

Good day,

As per our e-mail communication, feedback has been provided.

Please accept our apologies for any inconvenience caused.

Regards,
RM