aG
antigone G

1 reviews | Active since Sept 2013

11 Jul 2017, 08:28

worst service ever

<p>On the 2nd of July 2017 my mom went to the vodacom store in southgate mall to complete an application for a contract phone. My mom filled in the documents and we were assisted by a consultant called Hein who told us he will call us the next day with the outcome. He gave us his contact numbers , he never called with feedback i then sent him a whatsapp meassage on the 6th of july at 14:08 he called and said he will give me an answer on the 7th of july. On the 7th he said he is waiting for his friend to assist him. I sent Hein another whatsapp on the 10th of july 2017 at 09:54 he never rep****.</p> <p>Thank you for the terrible service vodacom clearly has lots of business and does not need more clients, Hein is a terrible representative for vodacom. Im sure mtn or cell or telkom would have provided better service. Till now i have not recieved feedback im so dissapointed.</p>

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2017, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2017, 09:21
Official

Good day

Thank you for bringing this to our attention. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team