Worst service ever

<p>My son took out a contract with Vodacom and wanted the Huawei P10 plus this is where it started he was told you will get it in 2 day and then there was a backlog. He waited 2 weeks then they changed it to the P10 and when he went to collect it suddenly there was stock of the original phone he wanted and the consultant said o now we have but did not give him what he wanted at first. </p> <p>He took the P10 and 3 days after taking the phone he reported to them that the phone is faulty. Parts of the screen does not respond, the battery does not last, he struggles to make calls and the phone gets stuck. He went to the branch twice and was told at first he should wait and then they will book it in for repairs and he will have to wait 2weeks to get the phone back. He then went back a second time and explained that he really needs help as the phone is used for him to do his work. The consultant just said it's his problem. They tried to change settings on the phone and made it very clear that these phones do not break. All of this happened with in 7days of getting the phone. </p> <p>If this is not bad enough suddenly a amount of R1050 was deducted from his account for a phone that he received on 29 June 2017. He once again went to the branch and was told he will not get a refund as it was deducted in the new month and that he must pay in advance for his phone. </p> <p>My first problem here is seeing all the videos on social media where people just lose their temper is actually really due to your staff who is only interested in closing a deal get their commission and lose interest in all other after service matters. </p> <p>The staffs attitude is shocking where do you tell a client that a faulty device is their problem. Not even the branch manager is interested in this. </p> <p>I will also be informing the people at Huawei of how the product they intrust in you are being treated and their brand being damaged by lack of commitment. </p> <p>This is absolutely the worst service ever!!!</p> <p>I agree with every person who complained before. </p>