WORST SERVICE EVER

<p>I had to blacklist my phone when it was ****** on the 18th of April 2017. The ****** phone was recovered within a day and after numerous calls to Vodacom they eventually said that we have to go in to a branch with the box to fill in an unblacklist form. The store we visited on 22 April 2017 is at Wingtip Shopping Centre and the staff member (Queeny) who assisted us said it would take 21 working days which we could not understand since the process to blacklist is much easier. And we waited... That being said we went back to the store after we also called the vodacom helpline to assist in the matter (who could not assist, the staff member said that the contract had been moved to a business line which no one had authorised) The same lady who had originally assisted us was very rude and threw her pen on the table when we wanted to know what happened since the 21 workings days had lapsed. <br />We had to fill in yet another form to unblacklist because neither the phone or number had been unblacklisted but blacklisted yet again on the 23 of April 2017 at Kolonnade which did not make sense since we filled in the form to unblacklist on the 22nd of April. <br />My husband called yet again on the 7th of June to enquire and the staff member said that it take 48hrs to unblaclist a phone & cell number, he said that he would email the forms yet again to be completed which he did not do and I find this whole experience unacceptable. <br />No one in the company gives the same answers, so I will probably never be able to use my number or phone ever.<br />I have never encountered such a useless service provider.</p>