1 reviews | Active since Aug 2013
Worst service ever
<p>I have had the worst month with Vodacom - after 2 yrs and multiple phone call's I did manage to get a phone number cancelled and billed stopped. But even worse I then upgraded on the phone to a "red package" with so many promises! I asked for the R999 package with the red iphone 7 (Vodacom had managed to strand me by taking me down to prepaid as I was trying to downgrade from an advantage plus account). After having no phone for a day, I was excited to be back up and running. After a day I called to query where my new was and when it was going to be delivered only to be told - no phone ordered I was put on a red package with no phone.</p> <p>Not at all what I asked for! I have then called 5 times and am constantly put on hold, put back to selection, told it is not my department to the point that I was advised by the last person I spoke to, to log complaint on social media as he is not able to help!</p> <p>So Vodacom please advise - I am supposed to get superior service as a "red customer" and never have I been so dissapointed with any service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So true to Vodacom's style - they made contact with me and asked for details which I supp**** and then what - the deep dark pit was again entered! I have now spent 4 1/2 hrs on the phone with Vodacom. Vodacom - I have some advice for you, you have great friendly customer care people - always want to help but they can't. So here is how my calls go - press "0" for agent, go through, tell story, oh no - you needs upgrades(I know this but there is not that option to select on initial menu as if I press I get told upgrade now due and get dumped), so friendly person puts me through to upgrades, there I get told - oh dear - you need to cancel this contact(yes we can see we made a mistake and put you on wrong package with no phone) but only our line managers can request via an email - so I speak to line manager - repeat story - oh so sorry, yes we will email escalations(no cant copy you and no you cant phone), and we promise they will get back to you. Guess what - no one has, I feek like in a ground hog day movie - and as I am typing this I am on hold for my regular vodacom call - currently 27.18 mins and nothing! Please please can someone help me and get me my iPhone 7 on the contract I asked for?? Or suggest what I can do next ? If this is not resolved the only way I can think of is cancelling my debit order and putting a black list on Vodacom on my bank aco**** and then taking Vodacom to small claims court.
So true to Vodacom's style - they made contact with me and asked for details which I supp**** and then what - the deep dark pit was again entered! I have now spent 4 1/2 hrs on the phone with Vodacom. Vodacom - I have some advice for you, you have great friendly customer care people - always want to help but they can't. So here is how my calls go - press "0" for agent, go through, tell story, oh no - you needs upgrades(I know this but there is not that option to select on initial menu as if I press I get told upgrade now due and get dumped), so friendly person puts me through to upgrades, there I get told - oh dear - you need to cancel this contact(yes we can see we made a mistake and put you on wrong package with no phone) but only our line managers can request via an email - so I speak to line manager - repeat story - oh so sorry, yes we will email escalations(no cant copy you and no you cant phone), and we promise they will get back to you. Guess what - no one has, I feek like in a ground hog day movie - and as I am typing this I am on hold for my regular vodacom call - currently 27.18 mins and nothing! Please please can someone help me and get me my iPhone 7 on the contract I asked for?? Or suggest what I can do next ? If this is not resolved the only way I can think of is cancelling my debit order and putting a black list on Vodacom on my bank aco**** and then taking Vodacom to small claims court.