jW
jeniffer W

1 reviews | Active since May 2017

23 May 2017, 09:27

WORST SERVICE EVER!!!!

<p>I have an account with Vodacom for 11 to 12 years, never skipped a payment, however i upgraded in March, got the wrong contract vodacom billed me, i have tried since end of March to get it sorted, to no avail, i get automated messages day and night, nobody from Vodacom that promise me they will contact me back ever do, i do not want to be in bad space with vodacom, so maybe after this i will get a response, i did however speak to a kind lady this morning by the name of Hilda Vilakazi and said a team leader will call me after 9:00 will have to see, The names of the following people who i spoke to is as follows: NISIIWA MUNGANANMO, LEBO RAMMEKWA, MANDISA NTULI, ELLEN KALELE, OPALONG, CASANDRA, LESOGO MALEKA, BONGANI, LORRAINE, TABOHO MOKOENA, (OLGA KOK - HER TEAM LEADER IN MIDARND TERSIUS TO PHONE ME I LEFT 2 MESSAGES) i just want to fix my problem Pleassseee!!!!!!!!!</p>

0
Replies (3)
Vodacom
Vodacom's reply23 May 2017, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 May 2017, 10:24
Official

Dear Jeniffer,

Feedback has been provided.

Regards,

Cassandra

Vodacom
Vodacom's reply27 May 2017, 10:25
Official

Dear Jeniffer,

Feedback has been provided.

Regards,

Cassandra