WORST SERVICE EVER

<p>My query started on the 3rd of April when my phone got suspended I called my service provider to check why, and I was told that I am in arrears, I told them that my account was debited on that very same day, and someone from the account department apologized and informed me that there was an error on their system my account will be sorted out. I advised the gentleman that I spoke to that I am worried cause I saw on my Vodacom app that I owe them R1315.00 , he checked for me and told me not to worry cause I am not the first person who is quiring about balance due, the is something wrong with the app. On the 2nd of May I was debited R1900 and I have been following up ever since. Today I was placed on hold for over an hour when I requested to speak to a manager. I was basically told there's nothing I can be helped. I requested for the first recording where I was told this would be avoided but am now being told the calls aren't recorded. I want my money back asap.</p>