Worst service ever
<p>After excitedly buying my Wi-Fi router so I could have Wi-Fi at home, I bought myself 4GB of Wi-Fi data. When trying to connect to the Wi-Fi, however, I kept getting the message that I had run out of data. Impossible, right? So I called Vodacom Customer Care and explain what happened. Then the lady tells me that I simply need to switch the router off for 24 hours and then I should be able to use the data thereafter. 24 hours later, the data still did not work, so I called Vodacom again. This time I get told that they cannot convert the data or refund me the R200 I spent, after spending nearly 30 minutes on hold. I am now completely disgusted in the service I have received and will never recommend Vodacom to anyone ever again. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SA
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SA
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolve
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolve
