1 reviews | Active since Jan 2012
Worst service ever
<p>I still have had NO response from vodacom and their call centre is USELESS! I purchased 250MB data yesterday lunchtime after receiving a message saying that i have spend R10 out of bundle. I still have not received the bundle. I phoned the call centre this morning and the lady said she can see it is still pending - WHY is is taking so long. Now i have been paying out of bundle services for almost a whole day because Vodacom cant so their job and their agents dont know what the hell is going on. I WILL be cancelling my contract in 2 months. I have been a loyal customer for 17 years and your service and rates has just been going downhill. I dont want the 250MB data anymore. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
STOP POSTING STANDARD REPLIES. CAN SOMEONE WHO ACTUALLY KNOWS ANYTHING CONTACT ME ASAP!!!!! YOU SEND ME SMS'S SAYING - Dear Vodacom Customer, we trust you had a great service experience. If your query was not resolved, simply reply NO within 24 hrs and we will call you back. - BUT NO ONE HAD THE DECENCY TO CONTACT ME!!! I WANT TO CANCEL MY CONTRACT NOW!!! PHONE ME . YOU ARE LOSING A 17 YEAR LONG CLIENT BECAUSE OF YOUR **** SERVES
STOP POSTING STANDARD REPLIES. CAN SOMEONE WHO ACTUALLY KNOWS ANYTHING CONTACT ME ASAP!!!!! YOU SEND ME SMS'S SAYING - Dear Vodacom Customer, we trust you had a great service experience. If your query was not resolved, simply reply NO within 24 hrs and we will call you back. - BUT NO ONE HAD THE DECENCY TO CONTACT ME!!! I WANT TO CANCEL MY CONTRACT NOW!!! PHONE ME . YOU ARE LOSING A 17 YEAR LONG CLIENT BECAUSE OF YOUR **** SERVES