Worst service ever

<p>i have been a vodacom contract customer for years and i decided to cancel my contract and move to prepaid. i called the cancellation department and was told that my contract will be moved to prepaid on the 31 march 2017. i was never told that i will lose my R620 airtime. i then tried to make a call on the 15th of march and the airtime was gone. i called and was sent from pillar to post and given reference number but no one is telling me where my airtime is. they even topped it up by debiting me once again after taking all my airtime that i have been paying during my contract. i have made 3 calls and given 3 refference numbers and the other Kaylee told me i would have my airtime back by Tuesday the 28th but still nothing. i called once again and its a different story </p> <p> </p>