MT
Marius T

1 reviews | Active since Feb 2017

28 Feb 2017, 17:54

Worst service ever

<p>This is my second review on Vodacom. Im still waiting for my other complaint to get resolved and now that I want to cancel some of my contracts the more pathetic. I started phoning last week Wednesday to cancel 2 of my 8 contracts as it reached the contract end dates. Im going to move to another provider. They cant cancel my contracts because their system is off. Next day I phone again still off and the one lady said she will call me. It is Monday evening and still no call. I phoned earlier and phone just not anwered. Then I want to send my cancellation in writing, no they can only cancel it telephonically. What on earth. Time to report Vodacom to authorities.</p>

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Replies (2)
Vodacom
Vodacom's reply01 Mar 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Mar 2017, 12:17
Official

Good Day Mr Marius Du Toit

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support