1 reviews | Active since Feb 2017
Worst service ever
<p>This is my second review on Vodacom. Im still waiting for my other complaint to get resolved and now that I want to cancel some of my contracts the more pathetic. I started phoning last week Wednesday to cancel 2 of my 8 contracts as it reached the contract end dates. Im going to move to another provider. They cant cancel my contracts because their system is off. Next day I phone again still off and the one lady said she will call me. It is Monday evening and still no call. I phoned earlier and phone just not anwered. Then I want to send my cancellation in writing, no they can only cancel it telephonically. What on earth. Time to report Vodacom to authorities.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mr Marius Du Toit
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr Marius Du Toit
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
