Worst service ever!!!

<p>I upgraded my contract at Vodacom Sandton City two years ago and requested insurance on that phone. It is ticked and signed in the contract. My phone was now ****** and I tried to claim back from insurance only to find out that the person in store never put it on the system. Vodacom's response was that I need to pay 24 months worth of insurance premiums and they'll replace my phone. They could not come up with any alternative plan that would suit both parties. Never have I ever experienced such incompetence. I am migrating straight to MTN!</p>