WORST SERVICE EVER

<p>I took out a contract with Cresta at the end of October 2016, the same evening I realised there is problems on the phone, contacted them the very next morning and they told me that I have to take the phone back so that they can send it in. I was not happy with this because this is a brand new phone (Samsung S7), so I should get a brand new phone and not a repaired one! Anyway I took it back during the same week, it was send in...I've waited two weeks for the phone and then I was told that it was repaired by one person and by another that there is no problems on it. If there was nothing wrong with it, why would it take them two weeks to assessed it? The lady who booked the phone in removed my plastic on the screen to clean the phone with a cloth, this was also unacceptable because it is a brand new phone and I should be the only one to remove the plastic from the phone. I also asked if I can cancel the contract because it was still under 7 days and I was told that I cannot cancel it but they cannot replace it either. I was not happy with the decision and went to Vodaworld and spoke to Customercare, two different people told me that they will cancel the contract, credit me and give me a new contract with the December gift, it never happened because beginning of January I was phoned and told that Cresta don't want to cancel the contract so they cannot cancel it anymore, I was at the Cresta vodacom4u shop and they went to get the phone with a very big attitude, the whole box is torn, but still they want me to accept that phone??? I left it there again! Really Vodacom how can you treat your existing customers that have been with you for many years like that???? I am so done with vodacom, I want this contract to be cancelled and all monies to be refunded because your service is pathetic!!!!!!!</p>