Worst service EVER!!

<p>I requested a premature cancellation for my contract on 3 February 2017. They sent me the quotation after the phone call. As it was a R0.00 quote and no payment needed to be made, I signed it and sent it back to them on Monday 6 February. On Tuesday I phoned to make sure they recevied the paperwork. THey confirmed that they did. On Thursday I phoned again, I spoke to Thando. I wanted to find out when the number will go over on pre-paid so that I know when I need to take out another contract(I am moving to Cell C). She said that it will be either on Firday 10 February or Monday 13 February. But if I wish to I can switch off my phone for 3 hours for immediate cancellation( I have recorded this phone call - so don't even try to tell me that you didn't say this to me!!!). I said to her I will wait until Friday or Monday. I phoned today to find out when it will happen and all of a sudden they haven't received the paperwork and is waiting for settlement of the account before they can do anything. I already took out a contract with Cell C on Friday as I confirmed that my contract with vodacom has been cancelled and now all of a sudden they will send me a quotation to cancel my contract. Furthermore I have been trying to get a quotation for premature cancellation on another number from vodacom. I tried from Saturday 4 February, and to this day I haven't received it as they constantly have problems with the system. I phoned at least 10 times!! I spoke to Thato Asheto(manager) on Saturday 11 February and said to him I want a quote by this morning, and off course, no quote!!! I am sick and tired of phoning and empty promises! I want answers NOW!!!</p>