Worst service ever!

<p>I upgarded in October 2016 and ever since then I have had endless problems with Vodacom. I was charged for an upgrade fee which I was never told about, my monthy billing has been incorrect. Everytime I call the 111 number i speak to a different agent which gives me a different story on what is happening on my aco****.</p> <p> </p> <p>Long story short, my new contract amounts to R250.00 a month and for the month of January 2017, I was billed R620.00.</p> <p>I have been trying to find out since December 2016 why but none of the wonderful agents can tell me why. I have called Vodacom over 8 times for this same issues, spent almost an hour on each phonecall, and none of the agents can tell me why I have been billed that amount, but everytime the agents promise to get back to me, to date I have not had a response to my queries and questions. All I got was a voice message advising me that my aco**** is in arrears as I have returned the debit order.</p> <p> </p> <p>I am willing to pay only the R250.00 as that is the contract i signed up for .</p> <p> </p> <p>Can someone from Vodacom kindly call me and explain my billing to me and how they got the amount of R620.00.</p> <p>I am prepared to take this matter higher up as they will probably block my phone now for non payment</p>