1 reviews | Active since Jan 2017

30 Jan 2017, 11:56

Worst service ever

<p>On 12th of January 2016 I phoned vodacom to cancel my contracts. They gave me a pre-cancellations quote of R5400. I paid that money on the same day. I recieved invoices for that cotracts and phone into customer care. Not 1 single person could help me. Transferred me to other departments and so i decided that I need to drive 100 km to midrand to sort this **** out. After vodacom *******ly deducted an amount of R3800 from my account. 12 September I came to midrand vodacom. A consultant named Daniel Moabelo tried his best to help me and promised me that this would be sorted out. Emails between Daniel Moabelo and another person named Pulane Sibanda stated that both my contracts were cancelled. 30 September 2016 I recieved a invoice of R 0.00. I thought atlast it is sorted out. But not yet. I recieved invoices of R2400 +- and today 30 January 2017 I drove yet another 100km to midrand vodacom. Today is the last straw. It has been a year that this is going on like this. </p>

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Replies (1)
Vodacom
Vodacom's reply30 Jan 2017, 13:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team