Worst service ever!!!!

<p>I went for an upgrade 6 days ago when this nightmare started and its still an ongoing process.</p> <p>I did my upgrade at Cape Gate Vodacom in Cape Town and I wish I never did. Basically the consultant that assisted me with the upgrade **** to my face! I asked her to please check for me how much the Apple iphone 7 plus whould be on my contract and she told me it would be over R1000, I asked her to check if there is not a cheaper package then I would rather change my package in order to get the iphone 7 plus. She told me that that is the cheapest package. Because of this I took the normal iphone 7 instead of the plus because the plus like she informed me is just too expensive. </p> <p>Later the evening I checked online what deals they have for the iphone 7 plus and there I saw the consultant **** because the deals for this phone on my package is not over a R1000 but it is well within my budget. </p> <p>The next day I called Cape Gate Vodacom and my nightmare started. I told them the consultant gave me the wrong information and I want to change my upgrade and they just said they cant help me! </p> <p>I asked to speak to the manager who is Ezanette Joubert and she was of no help! When I was done talking she passed the phone to someone else and walked out the store! Since then Ive talked to numerous vodacom people and contacted head office and customercare and wrote complaints but to this day I am still fighting to get someone to help me. Everone keeps telling me they will get back to me and everytime I call the Cape Gate Vodacom they keep passing the phone to someone else and refuse to help me. </p> <p>No paying customer or person should be treated like this! They expect their money every month but this is what we as customers get. </p> <p>I will not be paying my account until I get someones attention! </p>