YN
Yugesh N

1 reviews | Active since Jan 2017

25 Jan 2017, 00:24

Worst service. .... ever

<p>I went to a Vodacom store in BRY and signed up for a new top up contract while also porting my number over from MTN on the 17\01 and week later my number is still not registered on the Vodacom network.</p> <p>When contacting the Vodacom after sales team and get the phone put down on me by a rather unprofessional and what's sounds like a *********** agent and thereafter calling back to speak to a manager on duty I get told that there is only a team leader available and there is no other points of escalation and yet I still have no resolution.</p> <p>It's seems like the staff at Vodacom clearly have no idea what customer satisfaction is or what it means to go the extra mile to assist a unhappy customer that has just join the network.</p> <p>the shocking display of disregard towards a customer that was received from the staff that work for Vodacom has not only left me thinking that the they need more training but also made me realise that I no longer what to have any dealing with this provider.</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply25 Jan 2017, 06:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team