1 reviews | Active since Jan 2017
Worst service. .... ever
<p>I went to a Vodacom store in BRY and signed up for a new top up contract while also porting my number over from MTN on the 17\01 and week later my number is still not registered on the Vodacom network.</p> <p>When contacting the Vodacom after sales team and get the phone put down on me by a rather unprofessional and what's sounds like a *********** agent and thereafter calling back to speak to a manager on duty I get told that there is only a team leader available and there is no other points of escalation and yet I still have no resolution.</p> <p>It's seems like the staff at Vodacom clearly have no idea what customer satisfaction is or what it means to go the extra mile to assist a unhappy customer that has just join the network.</p> <p>the shocking display of disregard towards a customer that was received from the staff that work for Vodacom has not only left me thinking that the they need more training but also made me realise that I no longer what to have any dealing with this provider.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
