Worst service ever!
<p>I decides to move over to Vodacom since I was unhappy with my previous provider. I opened a new contract on 06 January 2017. i asked to port my number which was already out of contract and on pay as you go. Now 11 days later, after multiple calls to numerous people that say they can't help, phone the following number... and multiple visits to the Menlyn store my phone is still inactive. Kindly be advised that I will cancel my debit order in the next 24 hours if this issue isn't resolved as I am paying for a contract that isn't working. Nearly 2 weeks of struggling is enough!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom. It is now 19 days since I signed a new contract with you. I have made numerous calls to various departments, been to the Menlyn store countless times and still nothing. In 19 days you have managed to give me a prepaid Sim that I cannot even upload airtime or data onto. I have no Internet connectivity except in WIFI areas. Please be advised that if my contact hasn'the been activated by the end of the day I will have to cancel this contract and go back to someone that can actually provide me with a service.
Please do not reply here that a consultant will contact me with an email.... I cannot receive emails or even see a reply to this message during the day as I have no data services available.
I want someone from high up in your sales team to contact me via a phone call so we can figure this out.
Dear Vodacom. It is now 19 days since I signed a new contract with you. I have made numerous calls to various departments, been to the Menlyn store countless times and still nothing. In 19 days you have managed to give me a prepaid Sim that I cannot even upload airtime or data onto. I have no Internet connectivity except in WIFI areas. Please be advised that if my contact hasn'the been activated by the end of the day I will have to cancel this contract and go back to someone that can actually provide me with a service.
Please do not reply here that a consultant will contact me with an email.... I cannot receive emails or even see a reply to this message during the day as I have no data services available.
I want someone from high up in your sales team to contact me via a phone call so we can figure this out.