Worst service ever!
<p>I just want to say that me and my husband have received the worst service from vodacom, Since friday the 30th of Dec I've been struggling to get my phone back online, after being out of the country, I can not make any calls or receive any and am losing valuable business because of this! After numerous calls to vodacom and speaking to different consultants promising it will get fixed everyday and they will phone me back, I am still struggling, I am wasting my valuable time trying to get this sorted out. I did not want to go to these drastic measures, but what choice do I have, maybe this will get a response from Vodacom as I've been a faithful client for almost 10years now and this is the service I get?? I will be posting and sharing this post all over social media as I have just about had it with Vodacom, this is not the first time! As soon as my contract expires I will be cancelling it and move to a different network! I have really been so patient with Vodacom over the years, but I've just reached my limit now, because I pay lots of money every month faithfully but get no response or service from Vodacom, and in the meanwhile I have to give out money, because my services is not working, but still have to pay my bill, how does that work? I have reference numbers and people's names and calls recorded about their consultants making promises and not delivering what they promise. This is really not acceptable anymore. I've attached a photo to show how many times I've been phoning them, and my phone is still offline even now after they promised to phone me back with a solution and it's already 4pm and nothing has been done!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you Vodacom, although the response was a little bit too late, why did I have to wait 6days after a promise was made to fix it within the first 24 hours after my first phone call, and something was done only after taking drastic measures from my side. The issue was resolved today after taking these drastic measures within an hour and I am back online now, why couldn't it have happened on the first day I phoned and requested it to be fixed? Then this is not the only unresolved issue I have, on my other contract with Vodacom there is still some unresolved issues that I am still waiting for that I logged a call and have a ref nr for about data issues and minutes that just disappeared and I was charged for, and my account being credited with just over R8000 rand, which shows that you owe me money, but still you sent a debit order through for just over R9000 which hopped because my Vodacom account is supposed to be max R1500 a month. So I am paying alot of bank charges and penalties for that. So what I want to know is will I be credited for firstly the sms roaming charges I had accrued on my contract whilst waiting for you to respond to stop the roaming and get me back online as per the complaint above, because I had no choice I had to sma people to let them know I am offline and can't make or receive phone calls. And then secondly be credited for all the bank charges related to the wrongful amount (according to my statements online, no amount was supposed to be deducted because it shows up untill now I have just over R3000 credit on my account) that was debited from my account? Then I also requested about a month ago that I want the exact dates I purchased top up data on my account to compare them against my itemised billing to see why I was charged such humongous amounts out of bundle rates, because I purchased up to 20GB of top-up data throughout the month and just can't believe that 20GB could just vanish like that as I take precaution with what I download and watch on my phone and my setting is also set in ways to not run apps and updates in the background. I appreciate the credit of R8000 you gave me, but for my own peace of mind I want to make sure that it really is correct as you stated in your email as response after waiting almost a month for a reply. I picked up these humongous amounts since August when I had another issue where my contract was wrongfully migrated and I also had to waste valuable time and money because of this and had to drive more than once to Vodacom headoffice from Pretoria just to get a response and solution for the problem, because I was without data and airtime because you migrated me to the wrong package, so before August my account was what it usually was R1500 - R2000 max, and suddenly after the wrong migration and being migrated back to my old package we started receiving these huge bills, paying every month trusting that it is correct, only picking up the problem in November after finally receiving a bill I had to request because I never receive my bills after asking Vodacom how many times to send it to me via email every month. So can you see why I am so tired of this, even after logging a request in Nov regarding this, there is again problems that I pick up on my Desember bill, when is it going to stop, am I going to have to type out and phone and request every month when I check my bill and waste my time like this? To be honest after all these things I would really just be happy to end my relationship and all my contracts with Vodacom right now and go onto prepaid with another network. That's how fed-up I am.
Thank you Vodacom, although the response was a little bit too late, why did I have to wait 6days after a promise was made to fix it within the first 24 hours after my first phone call, and something was done only after taking drastic measures from my side. The issue was resolved today after taking these drastic measures within an hour and I am back online now, why couldn't it have happened on the first day I phoned and requested it to be fixed? Then this is not the only unresolved issue I have, on my other contract with Vodacom there is still some unresolved issues that I am still waiting for that I logged a call and have a ref nr for about data issues and minutes that just disappeared and I was charged for, and my account being credited with just over R8000 rand, which shows that you owe me money, but still you sent a debit order through for just over R9000 which hopped because my Vodacom account is supposed to be max R1500 a month. So I am paying alot of bank charges and penalties for that. So what I want to know is will I be credited for firstly the sms roaming charges I had accrued on my contract whilst waiting for you to respond to stop the roaming and get me back online as per the complaint above, because I had no choice I had to sma people to let them know I am offline and can't make or receive phone calls. And then secondly be credited for all the bank charges related to the wrongful amount (according to my statements online, no amount was supposed to be deducted because it shows up untill now I have just over R3000 credit on my account) that was debited from my account? Then I also requested about a month ago that I want the exact dates I purchased top up data on my account to compare them against my itemised billing to see why I was charged such humongous amounts out of bundle rates, because I purchased up to 20GB of top-up data throughout the month and just can't believe that 20GB could just vanish like that as I take precaution with what I download and watch on my phone and my setting is also set in ways to not run apps and updates in the background. I appreciate the credit of R8000 you gave me, but for my own peace of mind I want to make sure that it really is correct as you stated in your email as response after waiting almost a month for a reply. I picked up these humongous amounts since August when I had another issue where my contract was wrongfully migrated and I also had to waste valuable time and money because of this and had to drive more than once to Vodacom headoffice from Pretoria just to get a response and solution for the problem, because I was without data and airtime because you migrated me to the wrong package, so before August my account was what it usually was R1500 - R2000 max, and suddenly after the wrong migration and being migrated back to my old package we started receiving these huge bills, paying every month trusting that it is correct, only picking up the problem in November after finally receiving a bill I had to request because I never receive my bills after asking Vodacom how many times to send it to me via email every month. So can you see why I am so tired of this, even after logging a request in Nov regarding this, there is again problems that I pick up on my Desember bill, when is it going to stop, am I going to have to type out and phone and request every month when I check my bill and waste my time like this? To be honest after all these things I would really just be happy to end my relationship and all my contracts with Vodacom right now and go onto prepaid with another network. That's how fed-up I am.