Worst Service Ever!!

<p>I am very annoyed and frustrated by the Vodacom customer service. I called during the December holidays 23 December 2016 if i remeber the date correctly. When I signed up for my contract I was told it was a 12 month contract now I am being told I have signed up for a 24 month contract. When I call to request that they listen to the recording of when i signed up for the contract the lady tells me she will log a query for them to investigate and that it is still holidays therefore i will have to wait until the 03rd of Janauary 2017. I call on the 03rd only to find out no query was logged. When I explain to them that I would then like to log a query they put me through from one department to another ( the sales department, After sales department, customer care department) telling me they don't deal with such issues. So who the hell am I supposed to speak to because I have called almost all the departments at vodacom!! and I am serioulsy getting annoyed by the whole process!!!!! and then finally I call again on the the 03rd of January 2017 and a lady tells me she is logging the query on my account and then when I call later no query was logged!! Vodacom seems to be playing games with me PLEASE HELP!!!! </p>