WG
Werner G

1 reviews | Active since Jul 2015

03 Jan 2017, 18:03

Worst service ever

<p>My father recenty passed away. He had 4 contracts with Vodacom. Recently we tried transferring the contracts to my sister, a CA(SA) working for one of the Big 4 auding firms as an audit manager. </p> <p> </p> <p>After a massive struggle with the vodacom outlet in Jeffreysbay Mall (the employees working for this outlet definitly need more training - on technical and soft s****s) we tried calling the help lines. After being cut off several times, someone finally told us that my sister, being a CA(SA), does not qualify for having the contracts. </p> <p> </p> <p>Now, with myself also being a CA(SA) and having consulted on numerous investment schemes for numerous companies, I find this highly unlikely.</p> <p> </p> <p>I will definitly be cancelling all 3 my contracts at the end of their terms and moving away from vodacom after this experience.</p> <p> </p> <p>I will definitly also ensure that every single friend that I have know how badly we have been treated.</p> <p> </p> <p>Shame on you Vodacom!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 08:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team