1 reviews | Active since Dec 2016

31 Dec 2016, 14:30

Worst service ever

<p>All I wanted was someone to explain to me as to how my minutes in rand value and data accumulates as this top up is new to me. I've been trying for a month now and I'm being sent from one department to the next. I spoke to several assistants and was promised to be called back and here I am more than 1 month still waiting. Thank you Vuyo and Miss Job for being as *********** as ever. I have 4 contracts to my name and so much wish to cancel all of them. Their response to signing a new contract and servicing a client should be on the same level but it is worlds apart. ...pity there isnt no stars to rate. You suck vodacom!!!</p>

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Replies (2)
Vodacom
Vodacom's reply01 Jan 2017, 07:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Jan 2017, 07:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team