ES
Erica S

1 reviews | Active since Dec 2016

15 Dec 2016, 17:21

Worst service ever!!!!!!!!!!!!!!!

<p>I have never had such terrible service. Vodacom need to send all their consultants for training or rather just shut down the network. I have been trying to get my phone unblocked for two weeks! </p> <p>Every consultant has a differant story and then the supervisor has the guts to take me on about why im paying my account late after I've been phoning since October 2016 to have a debit order activated on my account.</p> <p>How can one of the security questions that they ask and aproove be " what date my debit order is going off" but then when I speak to account they say there is no active debit order on my account, so much for doing security checks.</p> <p> </p> <p>This is just such poor service, actually no service.</p> <p> </p> <p>Please every one never take out a Vodacom contract you will regret it for ever.</p>

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Replies (1)
Vodacom
Vodacom's reply16 Dec 2016, 08:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team