Worst service ever!

<p>4 days ago my phone service provider(Vodacom) just lost service delivery signal for some unknown reason. I logged two calls(after waiting for about 30min) on their customer care line. With still no clear explanation as to what is going on just to say they will escalate. Consequently I went to a Vodacom shop with the hope of easier assistance only for the consultant to tell me that I need to do a sim-swop and that will clear the problem, this takes 24hrs he said. I waited 24hrs just to go back again to say that my phone is still not working(which is my only means of communication as a professional!). There I was assisted by a lady that was 2 min away from her lunch break, so she made a call and said I must just wait till tomorrow, with no explanation what so-ever telling me to call customer care myself should I wish. Disappearing for her lunch, leaving me with her phone to make the call! So obviously upset, I drive to a different branch(who was very helpfull) just to find out that my sim-swop was not even logged??? So now almost 5 days later...still no working phone, no substantial reason why and no sim-swop? Can this be real? My hands are tied!!!</p>