1 reviews | Active since Nov 2016

03 Nov 2016, 10:59

WORST SERVICE EVER

<p>Johan Smit</p> <p>3 November 2016<br />I UPGRADE MY CONTRACT WITH VODACOM IN OCTOBER 2016, WAS THE WORSE MISTAKE I EVER MADE, I SPECIFICALLY TOLD VODACOM I WORK ON MY PHONE AND I NEED MY PHONE TO WORK 24/7 AS MY FAMILY ALSO NEED TO GET HOLD OF ME..... I HAVE SPOKE TO MORE THAN 30 CONSULTANT AT THE CALL CENTER AND NO ONE TRIED TO SORT OUT MY PROBLEM I AM NOW PAYING FOR SOMETHING THAT IS WORTHLESS AND ITS COSTING ME R1500 A DAY.MEANTIME I HAVE BEEN CHARGE MORE THAN WHAT WAS NEGOTIATED FROM VODACOM THIS IS A COMPANY THAT I WISH I NEVER DID BUSINESS WITH.I GET SENT FROM ONE POINT TO ANOTHER AND NO ONE IS EVEN TRYING TO SORT ME OUT. I CALLED HEAD OFFICE AND I WAS TOLD TO SPEAK TO TEAM LEADER AT THE CALL CENTER OR SUPERVISOR WHICH NEVER COMES TO THE PHONE WHEN YOU REQUEST FOR THEM, I REGRET RENEWING MY CONTRACT WITH VODACOM NOW I AM PAYING DOUBLE ON INCOME I AM LOSING WHAT I WAS PAYING BEFORE....TERRIBLE SERVICE WILL NEVER RECOMMEND OR RENEW MY CONTRACT WITH VODACOM EVER AGAIN....</p>

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2016, 11:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team