Worst service ever!

<p>I never felt so lost. I have been with Vodacom for many years as a private and business client. From the 1st of October 2016 I have migrated from a 3g data bundle to a 10g date bundle. From the 1st of October since the new contract started I was only able to receive 3g and 2 g coverage. I went back to the shop they reactivated my lte services. I was still not able to receive any lte. I was advised to do a sim swop. Still I couldn't receive Lte or 4g coverage. They tested my sim card in various devices. I was advised to phone Vodacom and to report the problem I received various reference numbers with no reply (4 October 1- ********** 8503; 5 October 1- ********** 6076). Up to today no one came back to me. I went back to the shop, the filed two inquiries but was advised that the Network department can't resolve the issue. Basically I was told to go to the moon!! I wanted to cancel my contract because I was paying for a service I am not receiving and Vodacom can't resolve the issue. The legal department told me that they can't just cancel the contract I need to pay the cancelation fee for a contract that only started 1 October. I am confused, frustrated and angry. I never experienced such incompetency. The one person pointing to the next. I need advise on how to resolve the issue. I am walking into walls!! I am considering legal action.</p> <p> </p>