Worst service ever

<p>Requested a sim swop on Sunday 11/09/2016 at the South Coast Mall branch.and received confirmation @ 11:52 that the order was generated. Phone that call centre on Monday and Tuesday afternoon and was told that the order is still open but they operator will escalate the matter. No reason given why it still not done. It’s 3 days later and after the order was escalated still nothing. Order was closed by some brilliant employee but no one can tell us why it was closed. Something that should take 3 hrs taking 3 days……</p>