1 reviews | Active since Sept 2016

06 Sept 2016, 15:36

WORST SERVICE EVER!!!!!!

<p> </p> <p>My phone recently was exchanged and replaced twice with a replaced unit and both times got the worst of it.. the first time my phone didnt want to read my simcard and said no service so i went to the vodacom place in sinoville centre and send it in then they said they will call me when my phone arrives then 2 and a half weeks later recieved it but they didnt call me when the phone arived so i went on a following day at about 16:00 to go ask if my phone was there and they said it arived the previouse day so when i got the phone (Sony Experia M5) they send the phone from the advanced repair centre with out the sim card trays.. it is now 5 days that im still waiting for the sim card trays its the worst service ever because now im paying for a phone that i cant use and wasting my money if this problem cant get sorted out soon then i will not advice people to go to vodacom and tell them about the service i hope this is being taken in consideration because im now paying for the phone but i cant use it without the sim card trays hope to get that sim card trays within this week..</p>

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2016, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team