Worst service ever

<p>My situation started on the first of June. I went to Vodacom repair centre to do a upgrade, everything went well. Unfortunately 8 days later I had a accident and my screen broke. Went back and booked in my phone.</p> <p>With this they asked me if I hade insurance on the phone and the said that I do with my old contract but they will transverse the insurance to my new contract. I filled in the forms and the phone was on its way. Couple off days later I received a call from Vodacom to ask me if I except the charges on the repair and it was a massive amount. So I asked the gentlemen to just check because I have insurance on my phone. Well don’t think he did as days later I received a sms that my phone is back at Vodacom. Went to pic it up but the phone was returned not repaired. Then I asked the lady to double check and they said it has been rectified. So they sent the phone back for repairs.</p> <p>Receiving lots of sms’s to say were my handset was and that its being repaired. Days later again I received a call and still no insurance on my new contract. So went into the branch again and again it was sent back.</p> <p>Regardless to say after 3 months the phone is still not repaired and again on its way back to Westgate unrepaired because I have no insurance on the contract. This was today.</p> <p>I urge anyone using Vodacom to move to another mobile network because this is unacceptable. I’m not a person that can walk into a place and make a scene but looks like if you don’t do that nothing happens.</p> <p>Further more my new contract gave me 10 Gig free data and still haven’t received that either.</p> <p>I’ve been with Vodacom for more then 20 years and this is how they treat their customers. Unacceptable.</p>