KR
Kat R

1 reviews | Active since Nov 2015

24 Aug 2016, 20:41

WORST!!!!!!!!!! SERVICE EVER!!!!!

<p>The week after easter weekend (MARCH 28 - 29), i took my phone in at Vodacom Repair Center (Menlyn-PTA). The phone was returned because i had rejected the quote. Got it booked in again, accepted the qoute, but someone there forgot to send an email to somewhere and my phone was returned un-repaired.</p> <p> </p> <p>I then decided that vodacom menlyn cannot help me, so i took my not yet repaired phone to Vodacom (The Grove-PTA). I was then sent an sms to call vodacom to accept the quote, which i did, and also made the required payment of about R1900, sent a proof of payment to the Potchistroom repair center, but yet again, my phone was returned, still not fixed.</p> <p> </p> <p>I then phoned Potchistroom to understand why the phone was not repaired, they told me they did not accept the quote...which i did and made the payment as well.</p> <p> </p> <p>The lady then said that they will have the Phone returned and fixed as a matter of urgency...about 3 weeks back from today. To date i have not recieved my phone.</p> <p> </p> <p>I do not know what to do now, as i have paid and not recieved my phone and this has been going on for 5 months now.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply25 Aug 2016, 06:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team