WORST SERVICE EVER

<p>I handed in my handset on the 30-07-2016 at Vodacom repairs at Cresta Shopping Crentre, to this date I still don't have it back, the number ********** 9( Alisom ), which apparently is the insurance fixing my phone, which i took when got the phone I was given at Vodacom repairs is mostly ingaged or on voicemail, and when I do get through, they cant tell me when I can get my phone back</p> <p> </p> <p>On the 16-08-2016 I called Vodacom and spoke to a Rude, non apologetic Vinvent Mwanza, when I was just explaining my frustration he cut me and just gave me the ********** 9 number. very dissapointed and he didnt even care and told me am wasting my time talking to him</p> <p> </p> <p>I tried that number again and spoke to Vinesh Zulu, who could not explain anything to me, instead told me the technician(SchoolBoy Theiso) is not in and will call me the next day.... I asked for the manager (Leon ***an) who was also not in, the Technician working on my phone also not in.. all these names where given to me by the Gentleman Vinesh Zulu, which is a faulse name, that he has given me called today16-08-2016 there is such person on their floor. because i still have not gotten my call back from them.</p> <p> </p> <p>I feel I have been paying for a service for more the two years I have had the contract with Vodacom, and when I need to make use of the money I have been paying , I am given the run around.</p> <p> </p> <p>Vinesh Zulu confirmed that it takes 72hours for a handset to be repaired. WHY has it been 3weeks for mine. can you fix my phone or not, and a refund for all the money I have been paying should be given back to me, and I go look for another insurance company that fixes Handsets in time</p> <p>am sitting here for 3 weeks with no phone and people at Alisom who cant give me an answer on my phone, as if I have not being paying and its a favour to me..which is not</p> <p> </p> <p>I am very fraustued and angry about this.</p> <p>and I demand a remond on what is happening there. will i ever get my phone back its been 3 weeks</p> <p> </p>