JS
John S

1 reviews | Active since Aug 2016

16 Aug 2016, 06:20

worst service ever

<p>problem started 3 weeks ago with my phone restarting on its own and throwing errors and very slow to respond</p> <p>i took my phone to a repair shop to have a look at it and they told me it's the battery so i bought a new battery and the problems where still happoning so they said there is a short on the board so i took my phone to vodacom and told the service person there what was wrong with my phone he put other things on the job card exept what i told him so my phone went in for repairs so 1 week went by and i got an sms saying it was the battery was at fault which was incorrect because i had both batterys so the tech repair person did not have a look at the phone and when i got my phone back which took a week to got back to the vodacom shop i took it to the service person who helped me also said it was the battery and there was nothing wrong with my batterys they both hold charge just fine which i showed him and then he talls me i must take my phone to SSS cellular so they can have a look and tell me what is wrong with my phone so what is the point of taking my phone to vodacom if they tell me to take it to someone else to get it fix</p>

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2016, 07:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team