MC
Marisckha C

1 reviews | Active since Sept 2015

07 Aug 2016, 09:55

Worst service ever!!!!!

<p>I'm very disappointed with the customer service Vodacom Vaal mall gave me . Yesterday I went to asked about my amount I need to pay there was an extra amount on the monthly installment that I wasn't sure about and then asked them were ithe came from the guy who helped me was so rude when I told him my account is up to date he asked me with an attitude do I want him to explain or not he has got other work. I then told him please that's way I'm sitting here. He just told me I'm behind . Stand up and walked away. Every moth I ask the people working at vodacom what is the amount I need to pay and I pay that amount I phoned customer service and yet again they couldn't help me . I'm so disappointed with vodacom . O and by the way I was behind since November last year with an amount of R288 and they couldn't tell me that in that month now they want to suspend my phones . So today I went to pay it . After another vodacom shop helped me. And showed me were it happens. </p>

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2016, 05:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team