Worst Service ever

<p>Vodacom Service request 1- ********** 0347 logged on 15/07/2016 for data charges of R295 on a "blocked phone" spoke to Thabo 15/07/2016 18:15 and Noma at 18H30 to update the service request. No feedback received subsequently spoke to Khaya 20/7 at 15:46 status "Investigating" with no timeline for response, will send mail to the team to advise. referred to branch as alternative.<br />22/7 10:39 SMS service request closed, with no final outcomefor service request<br />23/7 Visited Lakeside Mall branch ticket number B23, consultant referred me to the website to log query and restart the process as they have a "new" system and she can't assist as she is not a service consultant and she needs to make her sales target and earn her commission, <br />23/7 spoke to Vanessa advised that sms sent 22/7 10:40 confirming data usage and 3gig data was allocated as gesture, she will email "Ayanda" to confirm the data allocation feedback by Monday <br />25/7 10:37 spoke to Noma to investigate the query, sms received confirming closure of service request, 11:45 Pontso - referred to Solution team for escallation and resolution <br />25/7 14:00 call received confirmation of data allocation to be done by the end of the day<br />26/7 10:13 spoke to Sihle referred to Subscriber dept - transferred to business customer centre then customer service at 10:24 Tshepiso referred to Solution Xoliswa escalated for allocation of data <br />27/7 10:52 spoke to Xoli reference number </p> <p>1-BD9L21L for investigation</p> <p>28/7 NO DATA NO REFUND STILL WAITING FOR VODACOM </p> <p> </p>