CS
Christo S

1 reviews | Active since Jul 2016

21 Jul 2016, 14:21

Worst service ever!

<p>I saw the ad for the hp pavilion 15 laptop and decided to get it so I can stop my contract at MTN, all went well at first, got approved within 30min and was promised my laptop will be there in 3 days, but that is were it went wrong after 3 days I phoned and was told that the laptop will be there in another 2 days, after 2 days I phoned back but no-one was answering so following day I eventually got hold of them just to be given excuses and told that the laptop will be there Monday (almost 2 weeks after I requested the laptop). If I don't receive the laptop latest this Saturday I will cancel my request and stay with MTN.</p> <p> </p> <p>I can't see how it takes 2 weeks for a laptop to come from JHB to Secunda if they receive phones on a daily basis from the same warehouse!</p>

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 04:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team