1 reviews | Active since Jul 2016
Worst Service Ever
<p>This is now the 2nd complaint about Vodacom in 2 weeks. After my first billing complaint they tride resolving it, however to my knowledge it is not resolved and I am trying to source a different way of speaking to someone at a data store that can understand my query. Subsequent to this my line has now been blocked, suspended and a credit limit put on it without my consent. I spoke to 5 consultants thus far and nobody can assist me to lift this block. I was advised I must make a payment before it can be lifted. There are no arrears and a zero balance due, so why must I pay? I cannot use my phone at all and need it for business purposes. Can somebody urgently assist me to sort out this mess. It just becomes worst by the minute. I can make you a promise that I will not upgrading any of my lines I currently have on this contract in future. I am finish with Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have received a response from Vodacom and the same person Crassanda whom responded to be previously. She is not answering my question the same as with my previous complaint. She states the obvious which is and quote "You have a credit limit of R1,900 on your accout" That is my problem, why is there a limit placed on my account without my consent. I have been losing so much business since this phone has been blocked. Can someone at Vodacom who knows what they are doing are talking about sort out my problem ASAP please.
I have received a response from Vodacom and the same person Crassanda whom responded to be previously. She is not answering my question the same as with my previous complaint. She states the obvious which is and quote "You have a credit limit of R1,900 on your accout" That is my problem, why is there a limit placed on my account without my consent. I have been losing so much business since this phone has been blocked. Can someone at Vodacom who knows what they are doing are talking about sort out my problem ASAP please.