Worst service ever!

<p>On 29 June 2016 I phoned the call centre to change my laptop contract (expiring) to prepaid and at the same time to increase my wi-fi contract from 5 GB to 10 GB. All these changes were effective from 01 July 2016. On the first I checked my data. No airtime/data available. I tried phoning the call centre no answer. Eventually after a few days of struggling my call was answered. Only to be told that they are on a new system and I needed to be transfered. You guessed it. I was cut off. Again I had to phone... Every phone call would sometimes take more then 20 minutes of holding. Again it was answered and told I will be transfered. I demanded to speak to a manager and was advised that the technical team will contact me. Still waiting. And jip still NO data. I am very disappointed. I pay vodacom R2000+ per month for this service??? I visited Parow branch also twice and they are also not receiving feedback. I want to be reimbursed with 10 days and counting of no reply and no data. Been with vodacom since 1999. Very dissapointing...</p>