FS
Francois S
1 reviews | Active since Jul 2021
30 Jul 2021, 14:03
Worst service ever!!
Fiber Support- NO Support - SR*** - I log a call for the fiber that is down since 24 July 2021 and to date nobody phoned me back to assist or fix the issue on hand. I have to phone 2 to 3 time a day to try and follow up, today i have been cut off 3 time while i was holding on when they are trying to spear to the correct dept. This is the worst service i have ever received!!!!!! I will not recommend them at all!!!!!
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Replies (2)
Vodacom's replyOfficial
31 Jul 2021, 11:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jul 2021, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Francois S's updateReviewer Update
03 Aug 2021, 07:46Dear Vodacom, It now 3 Aug and still nobody has phoned or fixed my fiber. Once again you make empty promises to you customers. I still phone your call center 3 time a day without any success. Vodacom customer care is useless!!!!
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Francois S's update03 Aug 2021, 07:46
Reviewer Update
Dear Vodacom, It now 3 Aug and still nobody has phoned or fixed my fiber. Once again you make empty promises to you customers. I still phone your call center 3 time a day without any success. Vodacom customer care is useless!!!!